Pre-summer service window: October and November coil-clean slots are open.
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Split · Ducted · Cassette
Basalt Field is a servicing-only workshop. We clean, measure and repair air conditioning that already exists — and we tell you plainly what the system needs next, in writing, before anything is replaced.
Systems covered
Wall splits, multi-splits, ducted zones, ceiling cassettes and window units.
Visit windows
Morning, midday and late-afternoon slots, confirmed by email the day before.
After every visit
A written condition report: measurements taken, work done, what to watch.
Symptom index
Most calls start with a sound, a smell or a room that will not settle. Find the closest description below — it usually points to the type of visit you need, and it saves a round of guesswork when you write to us.
Airflow is present and the compressor is running, so the fault is usually restricted airflow across a loaded coil, a filter left in too long, or refrigerant pressure sitting outside its range. Measuring both sides tells us which.
Damp biofilm on the evaporator and in the drain tray. It is a cleaning job, not a parts job — the indoor unit is stripped, the coil and blower wheel are washed, and the drain line is flushed and rechecked.
Condensate is not reaching the drain. Common causes are a blocked or back-falling drain line, a cracked tray, or an indoor unit that has shifted slightly out of level since installation.
Fan-bearing wear, loose mounts and debris in the outdoor unit make noise; short-cycling or constant running is usually a control, sensor or sizing question. Both are checked with the covers off and the system live.
Four service lanes
Every lane is fixed in scope, so you know before booking what is included and roughly how long we will be on site. Nothing outside the scope happens without your say-so.
Lane 01
Lane 02
Lane 03
Lane 04
On the day
The same four steps run on every job, whether it is a routine service or a fault you have been chasing for weeks.
We confirm which units are in scope, lay down floor protection, and ask what you have noticed and when it started.
Baseline readings are taken while the system runs as you normally use it, so we can compare the same figures afterwards.
Cleaning and adjustments in scope go ahead. Anything extra is explained first, with the reason and the alternative to doing it.
We run the system with you, leave the space as we found it, and email a condition report with readings and next service timing.
Between services
None of these need a technician. They are simply the things we see neglected most often when a system arrives in poor condition.
Pick a fixed day each month during heavy use. Rinse from the clean side outwards, let them dry fully, and never refit a damp filter — that is where the smell starts.
Bins, planters and stacked furniture make the unit breathe its own hot air. Clear space costs nothing and shows up immediately in running time.
Setting a low target does not cool a room faster; it just runs the compressor longer. Choose a comfortable set point, leave it, and let the system cycle.
Coverage & scheduling
We service homes, small offices, studios and shopfronts. Larger multi-unit sites are booked as a half-day block rather than a single slot.
Bookings are grouped by zone so travel stays short and slot windows stay accurate.
Single-unit services take one slot. Deep cleans and multi-unit homes take two consecutive slots, and we will say so when we confirm rather than after we arrive.
Clear access to the indoor units and the outdoor unit, a power point, and somewhere to rinse equipment. For apartments, tell us in advance if building management needs notice.
Questions
Once a year is enough for a household unit used seasonally. Units running most of the year, units in kitchens or workshops, and anything with pets or heavy dust nearby are better on a six-month rhythm. We put the suggested next date in your report rather than selling a fixed plan.
No. A sealed system does not consume refrigerant, so a low charge means a leak. We measure, look for the leak, and quote the repair. Topping up without finding the cause only buys a few weeks and vents gas in the meantime.
Sometimes. Debris in the blower wheel or outdoor fan, and dust loading that unbalances the wheel, both make noise a clean will solve. Bearing whine, a buzzing contactor or a rattling compressor mount will not improve with cleaning, and we will tell you that on the day instead of cleaning anyway.
You can book a service or a diagnosis visit yourself, but repairs on a landlord's equipment normally need their approval. We can address the report to you and to the owner or agent, so the findings can be passed on without a second visit.
Yes, and routine servicing is usually a condition of keeping that warranty valid. We record what was done and the readings taken so you have evidence of maintenance. If the fault looks like a warranty claim, we say so and leave the part alone.
Unsafe roof or ladder access to an outdoor unit, live electrical faults outside our scope, or a unit that cannot be reached without dismantling cabinetry. We will explain what is needed, do whatever else is safely possible on the day, and reschedule the rest.
Booking request
Send the details below and we will reply with the next two or three slots that suit your zone and unit type. No obligation, and no visit is scheduled until you confirm it.